Contact Us 1300 788 855


How long will it take for my order to arrive?

HARTMANN's partner for logistics, Independence Australia, can deliver products to your door step Australia wide. Once you have placed your order it will be despatched within 24 hours*.  For approximate delivery timeframes to metro, regional and remote locations please contact the Customer Service team on 1300 788 855.

* If an order is placed on a weekend, it will be processed the next business day.

Do you have set delivery times?

No, as delivery companies are third party contractors we generally have no control on delivery times. These companies will service your area 1 to 4 times per day.

What will happen if I'm not home when my order arrives?

Normally the delivery agent will leave a card advising that they attempted delivery and instructions on how you can receive your package.

If you think you may not be home, you can also advise Independence Australia on where you would like the goods to be delivered eg. "Please leave on veranda if no one is home". This message will be passed onto the delivery agent. Any other special delivery instructions should be provided when placing your order.

What is the charge for delivery?

Online orders

Free delivery applies to all online orders.

Can I get same day (urgent) delivery?

Yes, if you live within the courier boundaries of a Metropolitan area. We can deliver to other areas via overnight express. Urgent orders will be priced on application. Goods required in an emergency will be delivered via express courier at your expense. Express Courier quotes can be obtained from the Customer Service team by phoning 1300 788 855 or by emailing

Do you accept international orders?

We regret that we can only supply customers within Australia.

How do I organise a customised order?

When you place an online order please leave your instructions in the "Special Delivery Instructions" text box during the checkout process. Or for discrete packaging please check the tick box during checkout.

When you place an order via the Customer Service team you can ask for the following:

  • Discrete packaging
  • Delivery and invoicing to separate addresses

Can you send the products and invoice to separate addresses?

Yes.our logistics partner, Independence Australia specialises in billing and delivering to different addresses. When you place an online order you can specify your requirements in your delivery and billing details. A delivery docket will be shipped with your order, but an  invoice can be sent to anywhere you specify.

Can I check where my order is?

Yes you can check the progress of your online order at anytime by logging into your account. Simply input your email address and password to access your account.

For all other orders, contact our Customer Service team on 1300 788 855 or email Please provide your customer number and order details to assist us with your query.